Contact Customer Service
Our team will be happy to assist you in anyway. Please kindly fill up the form and we will get back to you the soonest we can.
Terms of use and agreement
Real Outplay will not make any warranty that this site will meet all your requirements, error free or uninterrupted. Any articles, materials or suggestions provided will be at your own risk and [...]
Will my personal particulars be exposed?
All contact information that we obtain from you such as name, shipping address, contact number, credit card details, email and personal ID will not be disclosed. We will only share your personal [...]
What are the available payment options?
At the current moment, we only have online banking transfers. Please bear with us while we set up our PayPal account and credit card paying facilities. Kindly remit all payment to Bank: Alliance [...]
Can I refund my purchases?
We’re sorry that we do not practice a refund policy.
Can I exchange my purchases?
Yes, you will be allowed to make an exchange for the same product, only if the item is destroyed, defective or seal is opened. All unused and faulty items have to be notified within 7 days from [...]
Can I return my purchases?
We’re sorry that we do not practice a return policy.
Will the balance of my order be shipped should there be an item that is out of stock?
While preparing the order and we experience a stock balance error or unavailability, we will ship the available items and make the delivery for the balance order when the products are stocked-in.
Will I be able to cancel my order when it has already been sent?
Once the product has been shipped, unfortunately we do not accept any cancellation policy. We are unable to stop this as shipping companies will come to pick up parcels for delivery every day. [...]
How much is the delivery cost?
Our shipping fees are free of charge for purchases totaling above RM 150.00. Otherwise, a small fee of RM 8 for delivery cost is charged for West Malaysia (WM) and RM 18 for East Malaysia (EM) [...]
