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Shipping Information

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By vangohcreative
In
Posted May 29, 2018

Will the balance of my order be shipped should there be an item that is out of stock?

While preparing the order and we experience a stock balance error or unavailability, we will ship the available items and make the delivery for the balance order when the products are stocked-in.

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By vangohcreative
In
Posted May 29, 2018

Will I be able to cancel my order when it has already been sent?

Once the product has been shipped, unfortunately we do not accept any cancellation policy. We are unable to stop this as shipping companies will come to pick up parcels for delivery every day. [...]

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By vangohcreative
In
Posted May 29, 2018

How much is the delivery cost?

Our shipping fees are free of charge for purchases totaling above RM 150.00. Otherwise, a small fee of RM 8 for delivery cost is charged for West Malaysia (WM) and RM 18 for East Malaysia (EM) [...]

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By vangohcreative
In
Posted May 29, 2018

How long does the delivery take?

An estimated time of arrival for West Malaysia would be 1-2 working days, and East Malaysia to be 2-4 working days. However, please bear that the estimated delivery time is based on product [...]

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By vangohcreative
In
Posted May 29, 2018

Which country do you ship to?

At the current moment, we only ship to West and East Malaysia. Kindly do contact us directly at our email should you require an international shipping.

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By vangohcreative
In
Posted May 29, 2018

How do I track my order/parcel online?

Once the order has been dispatched, you will be notified through your email. We will provide a tracking number and a link to the shipping company’s website, and you’ll be able to track your [...]

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